Power on
Press and hold the gray Function button for 3 seconds. Listen for the startup chime.
911 HELP NOW™ • CUSTOMER SUPPORT
Manual & Troubleshooting
Everything you need to set up your 911 Help Now pendant, learn the controls, and solve common issues.
Check battery
Hold the gray Function button for 2 seconds. The pendant announces the battery level and displays its LED indicators.
Call 911
In a real emergency, hold the red SOS button for 3 seconds. Speak directly to the 911 dispatcher using the built-in mic and speaker.
USER GUIDE
View or download the manual
Read the quick-start guide below, or open a PDF for viewing, saving, and printing.
For printing or saving, use the PDF manual.
BATTERY INDICATOR
Understanding the battery lights
3 solid LEDs70–100%
2 solid LEDs50–70%
1 solid LED30–50%
3 blinking LEDsLow battery — replace batteries
The pendant uses 3 AAA batteries. An additional battery set may be included with your unit. Follow the polarity markings inside the battery compartment.
COMMON QUESTIONS
Troubleshooting
Tap a question to expand the instructions.
My 911 Help Now device will not turn on.
- Confirm all 3 AAA batteries are installed according to the + and − markings.
- Press and hold the gray Function button for a full 3 seconds and listen for a chime.
- If it still does not power on, try a fresh set of AAA batteries.
If the unit remains unresponsive, contact customer support.
How do I check the battery level?
After powering on, press and hold the gray Function button for 2 seconds. The pendant announces the battery level and shows the indicator lights. Three blinking LEDs indicate a low battery.
The device is blinking. What does it mean?
If all three battery LEDs are blinking during a battery check, the guide identifies this as low battery. Replace the 3 AAA batteries and check again.
My device has poor reception or cannot connect.
911 Help Now uses compatible 4G LTE cellular service, not your home's Wi-Fi. Coverage and connection quality depend on the local network, location, and building construction. If it is safe, move to an area with better cellular reception. If you need emergency assistance and the pendant cannot connect, call 911 using another available phone immediately.
What should I do if the SOS button was pressed accidentally?
According to the quick-start guide, holding the gray Function button for 2 seconds can cancel a current call. If a 911 dispatcher answers, explain that the call was accidental and follow their instructions. Do not assume that pressing cancel stops an already connected 911 call.
Does the pendant need a smartphone, Wi-Fi, or monthly plan?
No smartphone or Wi-Fi is required for the pendant's built-in cellular calling, and there is no monthly monitoring fee. A successful connection still depends on compatible cellular service.
Still need help?
Check the manual and troubleshooting steps above. If your device still isn't working, contact our customer support team.
Important safety information: 911 Help Now is an emergency calling aid. It does not guarantee a connection in every location. Emergency calling relies on compatible cellular availability and working batteries. In an emergency, use any available method to call 911.